In our Tech team, product development is our goal and technical debt is the enemy. To efficiently fulfill our job, we use agile project management techniques: we work using the Scrum methodology, with the support of a professional Scrum Master.

Every day, we strive for our software to have the best quality possible. We value personal growth and good ideas, and our developers have the freedom to make their own decisions.  Professional development is something we value a lot – that’s why we regularly meet at our internal tech guilds to discuss cases and share knowledge.

Our Acquisition Team is hugely different from traditional marketing teams you may know from other companies. It is a group of unique people with diverse knowledge, experience, and expertise. It is a team for special tasks, and they have one goal – searching for and testing new techniques, tactics, and strategies leading to growth in terms of conversion on every level for Tidio’s clients, while having fun, of course.

Our Product Team consists of people with different abilities and professional experiences. Together we run various operations: analytics, research, engineering, design, and project leadership. This well-mixed blend allows us to continuously improve Tidio, focusing on our users’ experience, retention, and product engagement. Thanks to Tidio, our customers can achieve their business goals faster and more efficiently. And working together on product development, our employees can develop as well.

Our People & Culture Team helps to accomplish our vision of a great workplace built by a team of dedicated people who share our values and are able to grow together with us. The team encompasses all things related to recruitment, employer branding, career development, and culture. It also focuses on providing the best possible candidate experience for people who want to become a part of Tidio during their job application.

Working in Tidio’s Support team is more than just simple customer service, it’s a real experience and a development opportunity. As a team, we heavily influence product development because we filter our customers’ expectations and feedback. We do not work with scripts; we have a free hand in problem-solving. Our goal is to make our customers happy with our service – we do that by exchanging hundreds of emails and chat conversations, developing our Knowledge Base, creating webinars, and organizing workshops in operating chatbots. Continuously learning while having great contact with our clients is core to us.