Our Product Team consists of people with different abilities and professional experiences. Together we run various operations: analytics, research, engineering, design, and project leadership.

This well-mixed blend allows us to continuously improve Tidio, focusing on our users’ experience, retention, and product engagement. Thanks to Tidio, they can achieve their business goals faster and more efficiently.

Our People & Culture Team helps to accomplish our vision of a great workplace built by inquisitive, skilled teams with common goals and values. We strive to hire the best people who are able to raise the bar and inspire us constantly. Aiming to achieve this, the team encompasses all things related to employer branding, talent acquisition, career development, and culture. It also takes care of providing the best possible candidate experience for people who want to become a part of Tidio during their job application.

To our Support team, we aim to choose the best people on the market –  work with them and value their talents. As a team, we heavily influence product development because we filter our customers’ expectations and feedback. We do not work with scripts; we have a free hand in problem-solving.

Our uncontested goal is to make our customers happy with our service, and we do that by exchanging hundreds of emails and chat conversations. We keep an internal and a public Knowledge Base, create webinars, and organize workshops in operating chatbots. Continuously learning while having great contact with our clients is core to us. Working in Tidio’s support is more than just simple customer service.

Our Growth Team is hugely different from traditional marketing teams you may know from other companies. Our Growth Team is a group of unique people with diverse knowledge, experience, and expertise. It is a team for special tasks, and they have one goal – searching for and testing new techniques, tactics, and strategies leading to growth in terms of conversion on every level for Tidio’s clients, while having fun, of course.

Product development is our goal and technological debt is our enemy. To efficiently fulfill our job, we use agile project management techniques: we work using the Scrum methodology, with the support of a professional Scrum Master.

Every day, we strive for our software to have the best quality possible. We value personal growth and good ideas, and our developers have the freedom to make their own decisions.